Firtree Build Ltd
Privacy Policy
This policy explains how Firtree Build Ltd, trading as Capital Fix and Maintain, may handle personal information when you contact us, request a quotation or arrange property maintenance.
Information we may collect
Depending on your enquiry, we may receive your name, contact details, property address and postcode, job description, access instructions, correspondence, and photographs you choose to send us. If you enquire on behalf of a business, we may also receive company and portfolio information.
How we use information
We use enquiry information to respond to you, assess and arrange requested work, coordinate property access, prepare quotations and invoices, keep appropriate service records, and meet applicable legal obligations. We only use details for these purposes or another purpose explained to you when they are collected.
Sharing and service providers
Where needed to handle a request, information may be shared with relevant technicians, property contacts, booking, email or other service providers, or authorities where required by law. We aim to share only information needed for the relevant task.
Retention and security
We retain information for as long as reasonably required to manage an enquiry or service, maintain business records, and meet legal obligations. Appropriate safeguards are used to protect information, although no method of transmission or storage can be guaranteed completely secure.
Your rights
Depending on the circumstances, you may have rights to request access to personal information, correction or erasure, restriction or objection to certain processing, or data portability. You may also complain to the UK Information Commissioner’s Office. Contact us first and we’ll consider your request in accordance with applicable data protection law.
Contact
For privacy enquiries, email info@capitalfixandmaintain.co.uk or call 020 8087 4932.
Please review this general privacy policy against your actual data handling practices, retention periods, suppliers, and legal obligations before relying on it.